Billing

A workspace owner or admin subscribes to a plan on the Billing page and pays through Stripe. Every paid month adds the plan's koins to the workspace. The current plans and prices are on imkoris.com.

Koins carry over

Koins never reset and never expire. A paid month adds the plan's koins on top of what the workspace has left, with no cap.

For example, with a plan that adds 50,000 koins a month, a workspace with 6,000 koins left when its month renews starts the next month with 56,000.

Turning off automatic renewal, cancelling, or a failed payment stops new koins from being added. It never removes koins the workspace already has: they stay usable until they're spent.

Subscribing

1. On Billing, click Subscribe. You're taken to Stripe's secure checkout.
2. Pay. Stripe shows prices in your currency (US dollars or Brazilian reais).
3. You come back to Koris. The page confirms the payment within a few seconds and adds the koins.

A workspace can only have one subscription at a time.

Managing your subscription

• Turn off automatic renewal to end the subscription at the end of the month you've paid for. You keep that month, and nothing more is charged. Turn on automatic renewal undoes it any time before that date.
• Manage subscription opens Stripe's customer portal, where you change the card, download invoices or cancel. After a subscription ends, the same button shows as Billing history.

Only owners and admins can subscribe or change the subscription. Members can see the plan and its status.

Refunds and disputes

If a payment is refunded, the koins it added are taken back in the same proportion (a half refund takes back half of them). A disputed payment takes back all the koins it added. If those koins were already spent, the balance stops at zero.

Deleting a workspace

The owner can delete a workspace from the Workspace page by typing its name. Admins and members can't.

Deleting a workspace:

1. cancels its subscription immediately, without refunding the current month. If Stripe can't be reached, nothing is deleted and you're asked to try again, so a deleted workspace is never charged again;
2. disconnects its Telegram, WhatsApp and other connections;
3. permanently deletes its conversations, agents, routines, memory, files and koins.

Your invoices and payment history stay available in Stripe.